Frequently Asked Questions

Welcome to the Go Pixel Case FAQ page! Here you'll find answers to the most common questions about our products, ordering process, shipping, returns, and more. If you can't find the information you're looking for, please feel free to contact us at support@gopixelcase.com.

Product Information

We offer a wide range of accessories, including protective cases, screen protectors, charging cables, and more. All our products are designed to enhance the functionality and durability of your Google Pixel device.

Yes, our products are regularly updated to ensure compatibility with the latest Google Pixel models. Please check the product description for specific compatibility information.

Each product page includes detailed descriptions and compatibility information. If you need further assistance, our customer support team is happy to help you choose the right product.

Ordering and Payment

You can place an order directly through our website. Simply add the desired items to your cart and proceed to checkout. Follow the prompts to complete your purchase.

We accept various payment methods, including PayPal, American Express, Apple Pay, MasterCard, and Visa. All transactions are processed securely to protect your personal information.

Yes, our payment system uses SSL technology to ensure your information is securely processed and never stored on our servers.

If you need to modify or cancel your order, please contact us as soon as possible at support@gopixelcase.com. We can accommodate changes before the order is shipped.

See more on our policies

Shipping

Yes, we offer international shipping to many countries. Shipping delivery times vary depending on your location.

See more on our shipping policy

Orders are processed within 1-3 business days. Delivery times vary based on your location:

  • United States: 5-9 business days
  • Middle East: 5-9 businenss days
  • Europe: 6-10 business days
  • Canada & Australia: 6-11 business days
  • Rest of the World: 8-15 business days

See more on our shipping policy

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier's website, or on our Tracking Page by clicking here

If your order is delayed, please contact us at support@gopixelcase.com. We will investigate the issue and provide you with an update as soon as possible.

Returns and Refunds

We have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. The product must be in its original condition and packaging.
See More on our return policy

To initiate a return, please contact us at support@gopixelcase.com with your order number and reason for return. We will provide you with a return shipping label and instructions.

See more on our return policy

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 10 business days.

See more on our refund policy

If you receive a defective or incorrect item, please contact us immediately at support@gopixelcase.com. Include your order number, a description of the issue, and any relevant photos. We will resolve the issue promptly.

Warranty

Yes, all our products come with a 1-year warranty covering manufacturing defects. If you encounter any issues within this period, please contact us for a replacement.

Contact Us

We'd love to hear from you! Whether you have questions about our products, need assistance with an order, or just want to provide feedback, we're here to help.

Get in Touch

Social Media

Connect with us on social media for the latest updates, promotions, and more!

We hope this FAQ page has answered your questions. Thank you for choosing Go Pixel Case for your device accessories!

We're here to help with any questions or concerns you may have.

Just fill out the form below, and our friendly support team will get back to you within 24 hours . We look forward to assisting you!

This site is protected by hCaptcha and the hCaptcha Privacy Policy and Terms of Service apply.

Small Details, Big Difference